Information We Collect
We may collect information such as your name, email address, telephone number, billing and delivery address, order details, appointment information, sizing or measurement details for bespoke services, and any information you voluntarily provide.
We may also automatically collect limited technical information, such as your IP address, browser, device information and website activity through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and deliver orders
- Process payments and manage returns or exchanges
- Respond to enquiries and provide customer support
- Arrange private appointments and bespoke services
- Improve our website, products and customer experience
- Send marketing communications where you have subscribed
- Maintain website security and prevent fraud
- Comply with applicable legal and regulatory requirements
Cookies
Our website uses cookies and similar technologies to improve functionality, understand website usage and support marketing and advertising. You can manage or disable cookies through your browser settings, although some website features may be affected.
Third-Party Services
We may share relevant information with trusted service providers that help us operate our business, including e-commerce, payment, delivery, analytics, marketing and technology providers.
Some providers may process information outside Pakistan. We take reasonable steps to ensure your information is handled securely.
Your Rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, or withdraw your consent to marketing communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided.
Data Security
We take reasonable measures to protect your information against unauthorised access, loss, misuse or disclosure. However, no online service can guarantee complete security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
Seema Raffat Studio
90/1, 11th Street,
Khayaban-e-sehar, DHA Phase 6,
Karachi, Pakistan